This privacy notice sets out how we collect and use personal information during and after using this website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who We Are

We are Pearls of the Orient (Wholesale) Ltd, limited company number 06879069.

Our registered address is 18a/20 King Street, Maidenhead, Berkshire, SL6 1EF.

You can contact the Data Controller by writing to 18a/20 King Street, Maidenhead, Berkshire, SL6 1EF, by email at pearls@pearlsoftheorient.co.uk or by telephone on +44 (0)1483 202 232.

Personal Data

The General Data Protection Regulation (GDPR) defines personal data as “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What personal data do we collect, where do we store it and how long do we keep it?

When you submit an enquiry or place an order we may ask you for certain information, referred to as “personal information,” which includes information that pertains to your identity. We ask for your consent to do this and providing us with your personal data is optional and we endeavor to only collect data that is relevant to your request.

When you submit an enquiry via our website

When you complete a contact form via our website we ask you for your name, contact telephone number, and email address.

We use this information to respond to your query, including providing you with any requested information about our products. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed and the information is not shared with any other company or persons, other than Pearls of the Orient employees. We do not use the information you provide to make any automated decisions that might affect you. We do not use any automated decision programs.

We keep your enquiry information for an indefinite period.

When you purchase a product from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to carry out your purchase, process your order and send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products and fulfill our contract with you.

We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period.

What General information do we collect?

There may be instances in which we collect “general information” from you. This may include information recorded by our server logs from your browser such as your Internet Protocol (IP) address which enables us to identify your computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network like the internet, and the specific website page you requested.

General information, including cookies, may be collected from you whenever you access or use the website.

Cookies

Cookies are small data files that are sent from the website and stored on your computer by your website browser. The cookies used on this website are either to:

• Enable you to navigate the website, find the information you are looking for and add items to your shopping basket
• To give us general information to help us improve our site such as website activity, e.g. how many people visit the website, which pages they look at, what devices they use (PC’s mobile phones etc). The information stored does not include any personal data.

Withdrawal of consent

You are able to delete your account and remove yourself from the mailing list via this website.

If you would like to request access, correction, erasure, restriction or object to the processing of your data please write to the Data Controller at 18a/20 King Street, Maidenhead, Berkshire, SL6 1EF.